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5 Star Google Reviews
This company was a referral from my brother. Kevin came out the same day, great customer service and didn't try to sell anything. I will refer Kevin to anyone I know in the future and will use him for all of our needs.
Vanessa W. – 5 Star Google Review
Kevin helped me out greatly when my blower for furnace-A/C went out. Can't express enough about how great the experience was. will definitely call on him for future services and recommend him to anyone else that needs HVAC assistance.
Larry W. – 5 Star Google Review
Kevin was great. He came out as soon as he could, arrived on time, and was very quick and informative. Didn't try to sell us anything that wasn't necessary. Gave us additional information for some other future adjustments. Planning on contacting him in the spring to do some adjustments on our AC. So happy to have our furnace working again! Thank you!!!
Amy S. – 5 Star Google Review
Last year, Kevin found out what was wrong with my AC (incorrect parts installed on new unit put in by sellers). I could not get any resolution from sellers, not even the name of the company that put in the wrong unit. He was able to fix problem and offered to write a letter so I could send it to the state for fraud/bbc or wherever I needed to send to fight it. He also fixed a number of things that were missed on home inspection and repair ductwork, including 5 joints in the dryer vent. Today he came to fix the heater with terrible noise. I got a great price, professional work and from the 3 projects/jobs I've had over past 1.5 years, he's my to go guy for all things HVAC related. I've had 3 absolutely awful people/companies prior to this. It's a relief to find a person I can depend and trust for these issues. (Plus he taught me how to clean the ac so I don't have to pay $100/year to have someone spray the ac unit).
Caroline P. – 5 Star Google Review
Great service and pricing. Nice to know that there are still honest companies around! Highly Recommended!!
Christian D. – 5 Star Google Review
We are a property management company who is always looking for an honest vendor for the properties we rent out. Heaters and A/C are a big deal during summer and winter - from Anjie scheduling our tenants to Kevin completing the work - they have never failed us and I'm VERY happy to have them as our vendor. If they can't fix something or repair it, they give us the honest truth instead of a run around - which I appreciate. Thanks guys, keep up the good work.
Maintenance Manager – 5 Star Google Review
5 Star Facebook Reviews
I was referred to Best Owner by my Naturopath after discussing the need for a better house filtration system on our AC. We also needed to have the duct work under our house replaced as the mice decided to customize it. Kevin and Anje were professional from the very start. Kevin came to the house and was able to work around our unique situation. We scheduled the start date about a month out and Kevin showed up on the start date. I didn't have to call to confirm or find out where he was that morning, he just showed up! How unexpectedly refreshing! He was done in ONE day, and you'd never know he was here. He took all of the mess with him. We were really impressed with the cost as well. I would HIGHLY recommend Best Owner Direct HVAC hands down to anyone. They are honest, fast, and have integrity. Three things that are incredibly rare these days!!
Heather M. – 5 Star Facebook Review
I can't stop bragging about them! Had our A/C unit stop working during a heat wave. They talked me through some things over the phone and followed up in person the next day- all during a heat wave when they were swamped! Beyond excellent customer service! So grateful (and cool)!
Heidi S. – 5 Star Facebbok Review
Kevin was on time, very knowledgeable, very honest, and didn't mind explaining all the ins and outs of what he was doing. He serviced our furnace, air conditioner, and replaced our thermostat. A+++ service. I will call him next time and refer my friends to him when they need a heating and cooling guy.
Natasha W. – 5 Star Facebook Review
Kevin, owner of Best Owner Direct HVAC is a wonderful person to hire! He is prompt, honest, affordable and reliable. If you have problems with your heating, cooling or commercial refrigeration, give him a call! I am referring anyone I can his way.
Becky K. – 5 Star Facebook Review
Had them out to install a new high efficiency furnace and A/C. They were cheaper than just an A/C unit from other quotes I got 3 years ago. Kevin and his team did a great job, cleaned up well and even educated me on how to keep it maintained and clean it to help avoid having breakdowns. Even recommended where to get filters at a reasonable price. We will be having them back out to do a tankless hot water heater. You can't go wrong with Kevin and his crew.
Aanund D. – Facebook Recommendation
I was referred to Kevin at Best Owner Direct by our real estate agent (a wonderful person herself) and I could not recommend them more highly. My problem was actually fixed without a service call and so fast that it might as well have been instant!
Jon C. – Facebook Recommendation
Kevin came out right away to diagnose our broken furnace after we tried to fix it ourselves unsuccessfully for over a week. He had it figured out within 5 minutes and called in the parts right away. He had another one of his techs back later that day to fix the furnace and now we're nice and warm again. He was very honest and upfront and their pricing was fantastic. These guys are my new go to company for anything air conditioning or hvac related. Highly recommend!!!
Rob S. – Facebook Recommendation
5 Star Yelp Reviews
I had a system put in three years ago by another company and it was never installed correctly. The dampers and zones were never set up to work with the new system, and so every time it got cold, the heater quit working. They were VERY rude, and the last time, actually replied to my Yelp by saying I was lying and I was at fault...I was livid. So I began looking for someone to fix this for me, and then I figured I'd have to sue for the amount. Best Owner Direct came out, sold me parts at the cost of the part, then put them in, and made commitments with me that they will even come to check in the summer. They offer 100 percent money back satisfaction, and they are KNOWLEDGEABLE!
On time, worked, quickly, and fixed what the other company did not do. I'm happy to share the name of the other company so YOU don't get ripped off like I did...and I'm happy to tell everyone about Best Owner Direct. They were even able to fix the incorrect install (too small a gas line) of my tankless hot water heater! Wow, fantastic guys. It's like having a friend in the business! Try them!
Betty C. – 5 Star Yelp Review
Great experience, great product! Owner Kevin was very knowledgeable about his products and found a great solution for a new heating system. Scheduling, billing was simple & clear. Our installation technician was friendly, efficient and precise. He did an amazing job! Very happy with everything. Thanks Best-Owner Direct!
Michelle W. – 5 Star Yelp Review
A good friend of mine recently used Kevin for repairs to his AC unit. He was pleased with the honesty and fairness of Kevin's work and referred me to him. I called Kevin as my AC unit also wasn't functioning. Over the phone, he helped me diagnose and troubleshoot the problem. I tackled the repair myself and for the cost of a couple of replacement fuses successfully completed the repair and am ready for the 100+ degree temps coming this weekend! He refused any sort of compensation which is incredible as I was prepared to pay a technician hundreds of dollars to make a service call to repair the unit. Thanks again Kevin!
Tom S. – 5 Star Yelp Review
No Fuss Problem Solving! I phoned up Kevin and explained the situation with the furnace in our home. After walking through a very quick troubleshooting Q&A, he knew right away what the problem was. Within a few minutes, I had a part, it was installed and the whole thing was repaired! You couldn't ask for better service!
Jon C. – 5 Star Yelp Review
Do business regularly with Best Owner HVAC and they are honest, fair priced, and very wonderful to work with!! A property management companies dream for fast HVAC service owners can afford!! Always an A+++ when dealing with them. Family owner/operated – great personalized service.
Lynnette C. – 5 Star Yelp Review
"A" Ratings From Angie's List
This is best overall company I have experienced with AC service. My story - I had my AC stop working on Saturday at 3:00 pm (99degree) outside. The company was really helpful - had no issues helping me and coming over to solve my issue. The start capacitor failed on my unit. The service rep was extremely knowledgeable - and helpful. They had no massive mark up for parts or service. I am simply impressed from the overall experience. 100% 5 stars - no need to look for others to solve your issues.
Description of work:
"A" Rating From Angie's List – 06/25/17
I didn't find Keven via Angie's list, but when I saw he was listed here I thought it was important to post some positive comments. I'm really, really impressed with Kevin. He is a man of his word. He looks at things from the customer's perspective. I have confidence that if I need help in the future, he will be there. I'm very appreciative that we found him and I really appreciate the service that he provided. Thanks to Kevin and his team that helped us get our HVAC installed so amazingly timely and reasonably.
Description of work:
Installed ductless mini split.
"A" Rating From Angie's List – 01/27/16
Kevin was great. He came out to replace a cracked inducer motor and explained everything that needed to be done in detail. He offered to make replacing the filters easier in the future by putting a new access door. Though that may seem to be a sell-up, it wasn't. The parts didn't cost much and his hourly rate is very reasonable. He said his goal was to keep the price as low as he could and make sure that I wouldn't need to have my furnace serviced for years. After looking at the quality of work and spending time with speaking with him, I believe him. I would hire him again in a second.
Description of work:
Replaced inducer motor, cleaned furnace and added new filter access door
"A" Rating From Angie's List – 04/12/15
He was extremely thorough and explained everything. He checked the flame rods, burners, heat exchangers, control boards, wiring, inducer fan motors, main blower motors, cleaned furnace housing, and back flushed both secondary heat exchangers to determine if excessive soot was present. He also changed all the furnace filters and checked a room that was not getting enough airflow and discovered the previous owner had put black plastic under the furnace vent, which he removed. Kevin is very thorough and really knows a lot about furnaces. He tries to keep costs low for his customers. We won't use anyone else in the future. Here is his website. https://www.bestownerdirect.com
Description of work:
Serviced both of our Bryant energy efficient furnaces because they are over 10 years old. He came out in June when one of our furnaces was not working and replaced the igniter. We were so impressed we decided to have him come back to services our furnaces and replace all our furnace filters.
"A" Rating From Angie's List – 10/14/14
5 Star Thumbtack Reviews
Kevin and his crew were amazing to work with during the install of our new gas furnace and heat pump. Prior to choosing, he discussed pros and cons with me and discussed other energy savings solutions I was not thinking about. Timely. thorough, efficient, and flexible! My house is so cool, literally! I have already recommended Kevin to 4 other friends, and will continue to recommend him.
Kessa W. – 5 Star Thumbtack Review
We replaced my old static thermostat with a Nest Gen 3 which is amazing! The newer thermostat keeps the house cool and the bill down. I love the ability to control our cooling and heat from my smart phone as well. Kevin knows what he is doing and Anjie (his wife) is very helpful to correspond with for appointments or questions. I highly recommend this local company for any job you have.
Scott A. – 5 Star Thumbtack Review
Kevin is very knowledgeable and he really tries to recommend the best solutions to his customers (even when that means less profit for him). He is an honest guy with integrity, charges very reasonably with his service and products without any surprises. I feel very lucky to find Kevin and I will recommend him to anybody.
Chiaho T. – 5 Star Thumbtack Review
Kevin did a great job doing maintenance on my electric furnace and heat pump. He is extremely knowledgeable and has had many years of experience. Will use him again and will recommend to family and friends.
Joanne V. – 5 Star Thumbtack Review
Excellent experience! Very knowledgeable. Not only did the servicing go smoothly, he helped us save money in the future by closing air gaps in our older home, explaining where the combustible air came from. Highly recommended.
Aaron H. – 5 Star Thumbtack Review
5 Star Networx Review
He has built a laundry chute, extended a furnace into the new section of the house we built, and set up new ducting for the furnace. He also solved a problem for my commercial building that no one else could figure out. Comments:
Kevin is fabulous, as far as I'm concerned. I am more than pleased with what he has done.
Gene H. – 5 Star Networx Review
Current promotions available through Best Owner Direct HVAC
Free Ruud electric furnace with purchase of a high efficiency heat pump
and an additional $200 PGE instant rebate with up to $950 Energy Trust of Oregon incentives, available now through November 30 (conditions apply).
Free Ruud air conditioner with purchase of a high efficiency furnace install
available now through November 30.