7 Questions To Ask Before Hiring An HVAC Technician

Guide to Hiring an HVAC Contractor

HVAC maintenance

Guide to Hiring an HVAC Contractor

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Unsure of what to look out for or which questions to ask when hiring a HVAC Technician? We're here to help! You need to ask the right questions to see whether or not a specialist is actually qualified and experienced enough to know how to fix your air conditioning or heating issue professionally.


1. ARE YOU CERTIFIED AND INSURED?

You wouldn't trust a doctor with no medical license with your health, so you definitely can't count on an uncertified technician to fix your HVAC system properly without causing further damage. Whether you require a small evaluation or a major repair, do yourself a favor by being intentional about working with a professional heating and cooling business that'll give you high-quality service and value for your money.


2. DO YOU HAVE EXPERIENCE WITH MY SPECIFIC HVAC DEVICE?

We'd also like to motivate you to work with a company that's well-acquainted and experienced with the brand and type of HVAC unit you own. Your system might be older or relatively new and modern, so ensure the business you select understands how YOUR system works so they can repair the issue and also advise you on how to maintain your HVAC.


3. DO YOU HAVE REFERENCES?

Similar to how a potential landlord might ask for references before allowing you to move into their valued property, the same applies when looking for a professional and reliable cooling and heating service company. Check the company's website and other sources to find client reviews to get an idea of its level of professionalism.


4. DO YOU OFFER FREE ESTIMATES ON COST TO REPLACE TOOLS?

When changing tools, you're most likely to search and compare prices first before picking a company. It's best to receive quotes from each company you're thinking of working with. Keep in mind that the cheapest estimate isn't necessarily the best one. See what each quote consists of and what might be missing, such as a warranty on their work.


5. DO YOU SUBCONTRACT ANY OF YOUR WORK OUT?

Sadly, some HVAC repair businesses will pose as though they're experts, but the truth is they often subcontract their work out to other companies that might not be certified. You want to make sure you know who'll be servicing you and that you can trust them.


6. DO YOU OFFER RUTIENE MAINTENANCE SERVICES?

You want full assurance when it comes to your HVAC system. Getting regular service can save you money and time in the long run by ensuring your system is serviced regularly to reduce the chances of preventable issues from occurring in the future.


7. HOW EXPERIENCED ARE THE TECHNICIANS?

While every technician gets better over time through experience, you don't want a beginner working on your valued cooling and heating system. Experienced specialists have had exposure to a wide range of HVAC concerns and will be able to identify issues quickly.

Have more inquiries regarding your HVAC unit? Contact us at Best Owner Direct HVAC by calling (503) 442-5964.

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Customer Testimonials

See what our happy customers have to say about their experience with Best Owner Direct HVAC & Electrical and why they continue to choose us for their home comfort needs.

    Been using them for years after the owner Kevin showed up so fast when our furnace went out one year. Been a fan since! Now, Danny is so great to work with, also. So friendly, knowledgable, fast. You guys are the best!

    Jessie M.

    Danny came out on a Saturday to diagnosis and fix my mom’s hvac unit.   He was able to quickly determine what the problem was and had all the parts to complete the repair right then.  His communication was clear and did a really good job helping us understand what caused the issue.  I would definitely recommend him and will be calling his company with any needs in the future. Thanks again!

    Michael R.

    Fantastic customer service! I had a furnace issue, called late morning and they fit me in for diagnostic right away. Technician was extremely knowledgable, walked me thru everything he found - unfortunately needed a new furnace (was 24 years old anyways), got it scheduled and installed within 24 hours as everything was in the warehouse (probably got lucky on what we needed). Overall excellent customer service, from scheduling to diagnostic, to installation. Highly recommend.

    Brad D.

    WOW! So impressed with so many aspects of this company. We had an animal die under the house in and could smell it coming out of the vents. When I called around, pest control was weeks out and Best Owner Direct was able to come the next day. Our technician, Danny was absolutely INCREDIBLE! Very professional, kind and made sure we had the problem taken care of the same day so we could breathe again! I look forward to continuing to work with them in the future for our HVAC needs.

    Todd & Tiffany F.

    Daniel was excellent, attentive to detail and committed to completing all tasks other installers overlooked. He worked tirelessly into the evening making sure everything was working properly with a water heather install, and he had a great attitude all along.

    Alma H.

    Excellent customer service, great communications answering all of our questions, left the site clean, and very respectful of our space within the house. Arranged to have someone come from the office later in the week to explain how the thermostat works.

    Vinod S.

    BOD is fast, efficient and affordable life save for my client who is purchasing a home with an old HVAC. Best Owner came quickly to help her asses the cost to replace it, and I will continue to recommend their services!

    Laurel A.