Oregon Resources — Keep this handy
Utilities, outage lines & the 811 rule
Five different electric utilities serve our coverage area — knowing which one is yours saves precious time in a storm. Verified July 4, 2026.
In brief
Every utility a the Tualatin Valley & Portland metro homeowner might need in an outage or emergency — PGE, Pacific Power, Forest Grove Light & Power, Canby Utility, West Oregon Electric, and NW Natural — with verified outage lines, plus Oregon 811 dig-line rules. For the HVAC or water heater side of any emergency, call Best Owner Direct HVAC & Electrical at (503) 442-5964 — after-hours emergency service based on technician availability.
Which call do you make first?
- Smell gas? Leave the building first — don't flip switches or use a phone inside — then call NW Natural at 800-882-3377 or 911 from outside.
- Whole neighborhood dark? That's your electric utility — find yours below and report it. Stay far from downed lines and report those immediately.
- Just your house — no heat, no cooling, breaker won't hold, burning smell at a vent? That's us. Call (503) 442-5964. Not sure it's an emergency? Run the two-minute troubleshooter first.
Electric utilities
Portland General Electric (PGE)
Most of the metro — Cornelius, Hillsboro, Beaverton, Tigard, Tualatin, Sherwood, Lake Oswego, West Linn, Wilsonville, Newberg, and the west side of Portland.
Outages: 503-464-7777 (or 800-544-1795)
PGE outage map & reportingPacific Power
Portions of east Portland and pockets across Oregon.
Outages: 1-877-508-5088
Pacific Power outage centerForest Grove Light & Power
The City of Forest Grove and immediately surrounding areas — a municipal utility running since 1895, buying most of its power from BPA.
503-992-3250 (business hours) · 503-412-2444 (after hours)
FGL&P runs its own residential rebate program — Energy Trust electric incentives don't apply here.
FGL&P outage informationCanby Utility
The City of Canby — another municipal electric utility, not PGE.
503-266-1156
Canby UtilityWest Oregon Electric Cooperative
Rural northwest Washington County and the coast range fringe (Vernonia-based co-op).
503-429-3021 (or 800-777-1276)
WOEC outage centerNatural gas
NW Natural (gas)
Natural gas distribution across the entire western Portland metro.
Smell gas? Leave first, then call 800-882-3377 (24/7) or 911
Never flip switches or use a phone inside a building where you smell gas — leave first, call from outside.
NW NaturalCall 811 before any digging
Setting a heat pump pad, running a gas line, trenching a line-set to a detached shop — any digging legally requires an Oregon 811 locate request at least two full business days before you break ground (and marks stay valid 45 days). There's no charge; utilities come out and paint the buried lines. We file locates on every job that needs one.
Sources
Phone numbers and territories verified against these official pages on July 4, 2026.
One call does it
The utility restores the grid. We restore the house.
Furnace won't relight after an outage, heat pump iced over, no hot water — one call, anywhere in the Tualatin Valley & Portland metro. After-hours emergency service based on technician availability.
Locally operated · Licensed CCB# 199049 · 1-Year Workmanship Warranty