Best Owner Direct HVAC & Electrical ("we," "us," or "our") — operated by Best-Owner Direct Mechanical Service, LLC, 1205 N Adair St, Cornelius, OR 97113 — respects your privacy. This policy explains how we collect, use, and protect the information you provide when you visit our website or request service.
Information we collect
We collect information you voluntarily provide — such as your name, phone number, email address, and service address — when you submit a contact or service-request form, apply for a job, or call us. We may also collect limited technical data (such as browser type and pages visited) through standard website analytics to help us improve our site.
How we use your information
- To respond to your service requests and schedule appointments
- To provide quotes, perform work, and follow up on services
- To contact you about your request, appointment, or application
- To improve our website and the services we offer
Text messaging & consent
If you opt in to text messages, we may send you appointment confirmations and updates about your service request. Consent is not a condition of purchase. Message and data rates may apply, and you can reply STOP at any time to opt out.
Sharing your information
We do not sell your personal information. We share it only with trusted service providers who help us operate our business and only as needed to serve you, or when required by law. Today those providers are: our website form relay and lead-management platform (which receives what you type into our contact and careers forms); Housecall Pro, the online-booking and scheduling system behind our "Book Online" buttons; Google reCAPTCHA, which protects our forms from spam and is subject to Google's Privacy Policy and Terms of Service; WhatConverts, our call- and form-tracking service, which records which page or advertisement led to your call or form submission and the phone number you called from; Google Analytics and Google Tag Manager for the site analytics described below; Google Fonts, which serves this site's typefaces from Google's servers; and the Google Maps embed on our contact page, which loads from Google when you open that page.
Payment Security
We never collect or store payment card numbers on this website. Payments for completed work are handled in person or by invoice, and financing applications are completed on our financing partners' own secure, PCI-compliant websites — this site only links to them. If you ever see a request for card details on a page of this site, do not enter them; contact us instead.
Data security
We take reasonable measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Cookies, analytics & your consent choices
Our website uses a small number of cookies. Necessary cookies keep the site working — security, accessibility, and remembering choices you make during a visit (for example, dismissing a notice). We also use analytics and advertising cookies, through Google Tag Manager and Google Analytics 4, to understand which pages are useful so we can improve the site. We use Google Consent Mode v2. Because Oregon and other U.S. states give you the right to OPT OUT rather than requiring you to opt in first, these analytics and advertising cookies are on by default when you arrive, and you can turn them off at any time — see below. If you are visiting from the EEA, the UK or Switzerland, they are off by default and load only if you accept them.
How to turn them off. Decline optional cookies in our cookie banner, and analytics storage, advertising storage, ad user data, and ad personalization are all switched off for your visit (any Google Analytics cookies already set are deleted). You can change your choice at any time: open the cookie settings with the button below or the "Cookie settings" link in the footer of every page. Separately, if your browser sends the Global Privacy Control (GPC) signal, we honor it automatically as an opt-out — you do not need to touch the banner, and that choice is re-applied on every page you load and cannot be overridden by the banner.
Your privacy choices & rights
- You may decline optional cookies in the consent banner without losing any site features.
- You may opt out of text messages at any time by replying STOP to any message from us.
- You may ask us what personal information we hold about you, ask us to correct it, or ask us to delete it (subject to records we must keep for warranty, permit, tax, or legal reasons). Call or email us using the contact details below and we will respond promptly.
- We honor applicable Oregon and federal privacy requirements for consumer requests.
Data retention
We keep service records — quotes, invoices, permits pulled, equipment installed, and warranty registrations — for as long as needed to honor our 1-year workmanship warranty, equipment warranties, and Oregon contractor record-keeping requirements. Website analytics data is retained on the standard Google Analytics retention schedule and is not tied to your service records.
Children's privacy
Our website and services are directed at homeowners and businesses, not children. We do not knowingly collect personal information from anyone under 16. If you believe a child has submitted information through our forms, contact us and we will delete it.
Third-party links
Pages on this site link to outside resources — for example, Energy Trust of Oregon, the IRS, utility providers, city permit offices, and our financing and review platforms. Those sites have their own privacy policies, and this policy does not cover them.
Changes to this policy
We may update this policy as our services or legal obligations change. The "last updated" date at the top of this page reflects the current version; material changes will be posted here.
Your Privacy Choices
Your California Privacy Rights — Do Not Sell or Share My Personal Information
This section applies to California residents and supplements the rest of this Privacy Policy, under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA).
Categories of personal information we collect. Through this website, Best Owner Direct HVAC & Electrical collects: identifiers and internet activity collected by analytics tools (such as cookie identifiers, IP address, device/browser information, and pages viewed via Google Analytics and Google Tag Manager, the page or advertisement and the phone number recorded by WhatConverts call tracking, and the spam-protection signals collected by Google reCAPTCHA); and contact information you submit through our forms or our Housecall Pro online-booking widget (such as name, email address, phone number, and service details).
"Selling" and "sharing." We do not sell personal information for money. However, the use of third-party analytics and advertising cookies that support cross-context behavioral advertising may constitute "sharing" (and in some cases "selling") of personal information as those terms are defined by the CPRA.
Your rights. California residents have the right to opt out of the sale or sharing of personal information (Cal. Civ. Code §1798.120, §1798.121 — including limiting use of sensitive personal information), the right to know what personal information we collect, use, and disclose, the right to request deletion, the right to request correction of inaccurate personal information, and the right not to receive discriminatory treatment for exercising any of these rights.
How to opt out of sale/sharing. You can opt out in either of two ways: (1) use the consent choice presented on this website — the cookie banner on your first visit, or at any later time the "Cookie settings" link in the footer of every page (the "Do Not Sell or Share My Personal Information" link brings you to this section, where the "Open cookie settings" button above does the same) — and decline non-essential cookies; or (2) enable the Global Privacy Control (GPC) signal in your browser — this website honors GPC automatically as a valid opt-out of sale/sharing, with no further action required.
Contact. To exercise any of these rights — your right to know, delete, or correct — or to ask any question about this section, contact Best Owner Direct HVAC & Electrical at (503) 442-5964 or [email protected]. We will verify your request and respond within the timelines required by law.
Last updated: September 28, 2026.
Contact us
Questions about this policy? Contact Best Owner Direct HVAC & Electrical at (503) 442-5964 or [email protected]. Our office is located at 1205 N Adair St, Cornelius, OR 97113.